English
Service & Support Benefits
Pre-service
- 1.We will help you confirm the model of our machine according to your offered information.
- 2.You are very welcome to see our machine how to work in the factory before you place an order with us.
After sales-service
Installation Service:We will provide English training videos and user manuals for machine installation, operation, maintenance and troubleshooting, as well as technical guidance via e-mail, phone or wechat when you encounter installation, use or adjustment problems.
If necessary, we can send technicians to customer’s factory for installation and pre-running of the machine. (Customers need to pay the relevant fees)
Training Service:Professional guidance and training to ensure the normal operation. Our technician is available to your factory and offer training of how to use our machines. As well, you may send your technician to our company to learn how to operate machines.
Service FAQ
Find answers to common questions about installation, training, warranty, spare parts, and after-sales support.
Q: How do I choose the right machine?
Please tell us your maximum working area, the material you need to cut, and the material thickness. We will help you choose the most suitable machine.
Q: Are you a factory or a trading company?
We are a direct manufacturer with our own factory.
Q: Where is your factory located?
WOCHUAN was established in 2005 and is located in Bowang District, Ma'anshan City, Anhui Province.
Q: How does your factory control product quality?
Our factory was established in 2013, and our team has more than 20 years of experience in this industry. We strictly inspect and control every machine to ensure reliable quality.
Q: Can we visit your factory?
Yes. You are very welcome to visit our factory.
Q: How long does it take to deliver the machine?
Generally, the delivery time is about 1–2 months, but the exact time depends on the machine model and configuration.
Q: Can we become your agent?
Yes. We welcome agents and distributors. Please contact us with your company information and target market, and we will discuss the cooperation details.
Q: What are your payment methods?
We usually accept T/T bank transfer. Specific payment terms can be confirmed according to the order and contract.